For Information about our retail store Click Here
For WHOLESALE INFORMATION Click Here
Want to "MAKE MONEY"? Click Here
Need a Return Form? Click Here


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We will keep this information private. We do not sell or exchange information.

How To Use Our Site:

To find out more about an item or to see a bigger picture of an item just click on the picture. We try to keep our inventory availablity as current as possible. The best way to make sure an item is in stock is to e-mail us info@pierresilber.com or call our mail order department at(408)955-9040 between the hours of 10-6 Pacific Standard Time. We will do our best to have your merchandise shipped to you as quickly as possible.

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Privacy:

Protecting your personal information is important to us. We promise to you that we will never sell, lend, give out, or otherwise publish your personal information to any third party without your express permission. We do use it for our own promotions.

We ship all packages with your privacy in mind. We ship in a plain white or brown box. We must put our return address on the package which will read Pierre Silber.com. Your credit card statement it will also read Pierre Silber.com.

Pierre Silber.com's site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Privacy Policy for more information about how Yahoo! uses this information.

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Coupons:

RECIEVED A COUPON FROM PIERRE SILBER and don't know what to do???? To redeem your coupon place the code in the coupon section of your order, it will automatically deduct the coupon for you. This is only good towards your next purchase. Coupon must be entered when the order is originally placed, or it will not be honored. To be taken off our e-mail list just reply by clicking on the delete button.

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Want To Send a Money Order or Personal Check?:

Just place your order online, when you get to the credit card section, the website will give you a total including shipping. Print this section and send in a money order. Personal checks will take time to process, and your order will be held until it clears.

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Billing:

We will need your correct billing address. The address where you receive your credit card statement is your billing address. We will need this to process your order. We do ship to P.O. boxes and address that are different than that of your billing, but it is very important that we do have the correct billing address. We are not responsible to inform you about declined credit cards. Please contact us and we can give you a status about your credit card. Your credit card statement will read Pierre Silber.com.

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Customs:

Although 95% of International orders do not have a problem with customs, we are not responsible for any customs or duty taxes that your country might charge. We will help in any way we can if there is a problem. We also reserve the right to refuse service to anyone for any reason.

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What is PU Leather:

PU stands for Poly Urethane. A man made material which looks just like leather

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Return Policy:

* Please note that you can only return merchandise that has not been worn.
* For full credit YOU MUST RETURN MERCHADISE WITHIN THE FIRST 10 DAYS after receiving your merchandise.
* We do stand behind our products and will credit your account back or replace for defective items.
* You can return unworn items for a different size, color, or model, within 30 days. Just make sure you fill out the return form completely.
* Click Here if you need a return form If the return form is not filled out properly we will not be able to fulfill your request.
* WE DO NOT ISSUE ANY CREDITS FOR SHIPPING CHARGES.(including shipping back to us)
* We do not charge a restocking fee on returned merchandise but we do charge shipping upon returning merchandise to you.
* Credits will be issued up to 3 weeks from the day the item was received back in our warehouse.
* There will be a $39.00 charge if your entire order is returned without the free shoes.
* Please note that some items can be back ordered or out of stock at any time.
* If you have any questions about your order please contact us(408)955-9040. Make sure to look at the site, or call us on the availability of an item you would like to exchange.
* We will do our best to make exchanges and credits as easy as possible.
* We are not responsible for any cost incurred from outside sources, Telephone calls, customs, shipping etc.
* We do not issue refunds on costumes, pills, breast enhancers, and opened stockings, . We will be glad to exchange unworn costumes for another size, color, or style. All returns for credit will be issued in store credit. Thank you

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We use SSL, Secure Sockets Layer, for the highest level of encryption available.

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If there are any other questions or problems please e-mail us at info@pierresilber.com. We will answer your questions as soon as possible.

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Shipping:

We ship within 48 hours if in stock.

We ship U.S. priority mail and UPS within the United States. Outside of the U.S. we ship USPS Express mail. We will ship to any country in the world*.(Some countries we require a money order) If your country is not listed when ordering, we will require you to send us a money order with the correct amount in American Dollars We will ship US Mail to any P.O. Box address. Back ordered items to P.O. Boxes take longer than to street addresses. Send Money Orders to the address shown at the top of this page.

2 Day Service:

Need your package there in a Rush. Try our 2 day service. We ship UPS 2 day(Sorry we do not ship 2 day to PO Boxes. PO Boxes will have to use Ground or Rush Service at this time) 2 day service prices are measured in weight and prices are added onto regular shipping prices. 2 day service does not include weekends. Example: Items shipped on Friday will not arrive till Tuesday. *We only ship your first order 2nd day, back ordered items will not be shipped 2nd day. Orders not in by 10 AM PST will be processed for the next day.

In a RUSH?

For Rush Service: If you would like to order rush service, please check on the in stock status of the shoe by calling (408)955-9040. (9-3 Pacific Standard time) Not all sizes are in stock, PLEASE make sure the items are in stock for Rush Service. We will ship UPS overnight Mail unless shipping to PO Boxes. Next day service does not include weekends. Example: Items shipped on Friday will not arrive till Monday.(Sometimes the post office will deliver on Saturday and Sunday)* This is out of our control. We only ship your first order Rush, Back ordered items will not be shipped rush. Orders not in by 10 AM will be processed for the next day.

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Back Ordered Items:

Unfortunately back orders do happen. We do try to keep back orders to a minimum. To do this we do ship from other warehouses so you might receive 2-3 packages. You will not be charged extra shipping charges for back orders. We pay for all extra shipping charges on back orders. Unfortunately because we do pay the extra shipping on back ordered items, we cannot ship 2nd and 3rd shipments 2nd day or rush service.

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What does Pending mean?

Receive an e-mail that your order is in Pending? This either means that we are waiting for your bank to verify your credit card matches the billing address you provided us with. If your address does not match, we will not be able to ship your item out. We will need to see some proof of this. Usually a faxed copy of your bank statement with your account number and billing address will do. We do not always call about these problems.

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Exchange Rate:

You can always find out the exchange rate for any country to US currency just click here Currency Converter Exchange Rate

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***Read Testimonials, click here***

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***Click Here to see Shipping Prices***

USPS tracking link Track Ground and International packages CLICK HERE

For Rush Service and 2 day service you can track your package here.

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